Shabby, HOME CONNECT

I have been a loyal customer of Home Connect for many years, but I am extremely disappointed with the recent deterioration in their service.

I recently moved house and app**** for a Fibre connection at my new property over 17 days ago. Initially, I selected Openserve, but had to change to Vumatel as Openserve did not cover my new complex.

Despite Vumatel completing all the necessary connections, I have been informed that I will have to wait until Monday for Home Connect to switch on the service. One of the most frustrating aspects of this experience is the lack of communication and coordination between different departments at Home Connect. It seems that they work in isolated cells, with one department unaware of the actions or progress made by another. This has led to significant delays and a complete lack of clarity regarding the status of my connection.

While I understand that ISPs are reliant on FSPs (Fibre Service Providers) for infrastructure, I fail to comprehend why the simple task of switching on our service cannot be undertaken on a Saturday morning. If Vumatel can work on weekends, why can't Home Connect? Many South Africans, myself included, work over the weekend, and this delay is both inconvenient and unnecessary, not to mention monies laid out for extra data.

This experience is just the latest in a month of poor communication and service delivery from Home Connect. While this may seem like a minor issue in the grand scheme of things, it is indicative of a larger problem with their customer service and operational efficiency.

I am deeply disappointed with the level of service I have received from Home Connect and would not recommend them to anyone looking for a reliable ISP.