Services Down Again!!!!!

Everyday around midnight to about 8 am in the morning I have had no fibre. What the hell is going on? You guys are ripping me off! Am I going to be reimbursed on my invoice due to all of this down time??? I have logged numerous complaints about this issue and seems to fall on deaf ears. I don't know what kind of a mickey mouse company this is. I am ask to log a ticket on the sub par app that you have, which is only rep**** to 2 days later after I have made numerous calls to ***. I have asked to kindly advise clients when they having outages and I am told that it is on the app under notifications which one cannot find on the subpar app or under the message section. Furthermore to my mickey mouse comment, I called last week when this happened and heard the same recording on their IVR saying "we having intimtent problems in the Durban area" I think someone is not doing their job by updating the recording or you guys infrastructure is not keeping up with technology. PLEASE think twice before joining Home-Connect their service after signing slowly deterates the longer you stay with them. FYI been a client for 3 years eish and you might be wondering why don't I just sign up to another ISP but you cannot because they bombard you with all the additional cost you must pay to get out of the contract which makes it impossible or no financial sense. What is the recourse when you don't provide Clients with the service they pay for? Comsumer Protection Act????