Service SUX

six weeks now and i do not have a router, Openserve connected the fibre line that I had to install from the pole to inside my house and i still dont have a router, there is absolutely no response from any of the three options to contact them, i have cancelled my previous service provider so from monday the 1st March i and by home office will not be able to operate... worst service ever and this is even before i get my connection...