Service Provider but no service

It's sad that customers have to resort to this platform due to *********** service providers, Home-Connect my ISP has been operating fairly good esp when your fibre provider keeps the proverbial "lights" on however when you need them to answer basic questions or give feedback or just have the basic courtesy to inform your paying customers, they seem to loose the plot, network outage for the past 5 days!!!! Lost count of all the tickets logged same response from three to four different agents saying the same thing with no solution in sight, how can you call yourself a "service provider" seriously?what service are you providing? I have a fibre line paid for in advance EVERY MONTH but had to resort to buying data as I have no fibre for the last 5 days....