Service levels were not as expected

Dear Vinay.

We at Home Connect would like to apologise for the experience that you have had.
 We know how frustrating it can be to have your services delayed. We endeavor to get every customer connected as soon as possible. However there are circumstances that we cannot predict and for this we do have a reasonable SLA period. 
We regret to hear that you are dissatisfied. We will review your experience and see where we can improve so this does not happen again. 
Thank you for your valuable feedback.

Kind regards,
Home-connect.