Service level

Hi there. I need to give feedback on my previous complaint. My internet connection was throughout the day unstable, 90mbps upload and 1mbps download. After many calls to Home-Connect with no reply, I've logged my complaint with Hellopeter. Within an hour Home-Connect phoned me. Mayurin from Home-Connect was truly kind and understanding. Together we did some fault finding. The issue was not with Home-Connect but with Vumatel. Mayurin said he will ensure that Vumatel will address the issue a.s.p. Approximately two hours later the connectivity issue was resolved. Thanks again Hellopeter you guys do really care and your respons is 100%. Just a comment: Maybe Home-Connect should jack up their communication system. That way we should not sit in the dark wondering what's going on. Have a great weekend. J Venter