1 reviews | Active since Sept 2021
**** SERVICE from client yelling Home Connect call center agents !!
I paid to be unsuspended 72 hours ago. I called to enquire and explained to Nomthandazo that I was losing money as I was not working due to no internet. She said to me "no you are not losing any money". I let her know that she misunderstood but she cut me off to tell me that I need to understand that I must wait for 48 hours after payment! The system will trigger my connection after 48 hours as there was nothing she can do about it manually. When she realized the mistake was on their end she did not even apologize but attempted a weak troubleshooting strategy....please STAY AWAY FROM HOME CONNECT. Her colleague was just as **** to me earlier. They yell at clients without even understanding the account issue!!!WOOOOW I could not make this up even if I tried :(
Please train your staff better. If it was one agent maybe they were having a bad day. But TWO come on...
At any rate, I have cancelled my services with you, so you don't have to deal with me any more.
Thank you for the response.
Please train your staff better. If it was one agent maybe they were having a bad day. But TWO come on...
At any rate, I have cancelled my services with you, so you don't have to deal with me any more.
Thank you for the response.
