KB
Kany B

1 reviews | Active since Sept 2021

28 Oct 2023, 09:18

**** SERVICE from client yelling Home Connect call center agents !!

I paid to be unsuspended 72 hours ago. I called to enquire and explained to Nomthandazo that I was losing money as I was not working due to no internet. She said to me "no you are not losing any money". I let her know that she misunderstood but she cut me off to tell me that I need to understand that I must wait for 48 hours after payment! The system will trigger my connection after 48 hours as there was nothing she can do about it manually. When she realized the mistake was on their end she did not even apologize but attempted a weak troubleshooting strategy....please STAY AWAY FROM HOME CONNECT. Her colleague was just as **** to me earlier. They yell at clients without even understanding the account issue!!!WOOOOW I could not make this up even if I tried :(

0
Replies (3)
Home-Connect
Home-Connect's reply28 Oct 2023, 09:19
Official
Thank you for your feedback, Kany. An escalations agent will be in contact with you shortly.
KB
Kany B's update28 Oct 2023, 09:56
Reviewer Update
No need please I don't wanna drag on my bad experience because now someone who had nothing to do with anything will be involved.

Please train your staff better. If it was one agent maybe they were having a bad day. But TWO come on...
At any rate, I have cancelled my services with you, so you don't have to deal with me any more.

Thank you for the response.
Home-Connect
Home-Connect's reply28 Oct 2023, 11:44
Official
Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent has been in contact with you to assist. Thank you for your patience, and we look forward to assisting you further. Best regards, The Home-Connect Team