Service

Menzi Zulu helping me from Home-Connect gave me so far the best customer service, he was the only staff member that rep**** to several chats, calls or messages that rep**** and really tried to assist me best he can. It's really annoying if you send emails to other staff that helped me from the beginning and never rep**** to one of my emails, I just don't understand how Home-Connect portal work as I have lodge a message of the portal to help me with the move of my line on 30 April 2021, 30 day's cancelation notice as per their request, I am not so sure why as I am still without wifi at new residence, now its a back and forth- Home-Connect saying that Evotel will now be in contact with me for the installation or reconnection of my wifi. Received an email Evotel writing that Home-Connect will have to finish the process? I have to say that I had to go through the same painful process 5 months ago struggling to get my wifi sorter and week after it was eventually connected and working someone had the bright idea of switching wifi to the new residence to the old residence and I was again for another week without wifi struggling to sort that out. One will think that we are now living in 21st century that things will be better, faster and easy-to-use- but I think I was just dreaming of a near future.