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Rene W
1 reviews | Active since Jan 2019
14 Sept 2023, 15:59
Service down since 11 September
Service has been down since 11 September, and has been down 6 out of 14 days of this month. To date i have not received any feedback from home-connect, apart from the generic e-mail response, with the same typing error in both emails. Despite calls and requests to speak to someone to get answers I have been kept in the dark
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Replies (3)0
Replies (3)
Home-Connect's replyOfficial
14 Sept 2023, 17:04Thank you for your feedback, Rene. Kindly expect an update from our escalations team.
Home-Connect's reply14 Sept 2023, 17:04
Official
Thank you for your feedback, Rene. Kindly expect an update from our escalations team.
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Rene W's updateReviewer Update
15 Sept 2023, 18:05Received no feedback, had to phone myself, as today marks yet another day without service, and still can not be given date or time when issue will be resolved
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Rene W's update15 Sept 2023, 18:05
Reviewer Update
Received no feedback, had to phone myself, as today marks yet another day without service, and still can not be given date or time when issue will be resolved
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Rene W's updateReviewer Update
16 Sept 2023, 05:43Today marks 8 out of 16 days of September that isp Home-connect has not provided any service. And 6th continuous day with zero connection
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Rene W's update16 Sept 2023, 05:43
Reviewer Update
Today marks 8 out of 16 days of September that isp Home-connect has not provided any service. And 6th continuous day with zero connection