MM
Motlatsi M
1 reviews | Active since Jan 2016
08 Aug 2024, 19:04
SERVICE DOWN AND NO RESPONSE FOR 3 hours.
I’m disappointed in Home connect. I’ve logged in a query. Logged in a query via whatsapp. IM TIRED OF THIS SERVICE PROVIDER NOW. My service has been down for 3 whole hours and bone of their support staff has bothered to make contact. It’s a public holiday tomorrow and Im bracing for a day without service. Some of us work during holidays. Sort this out.
Helpful (0)
Replies (4)0
Replies (4)
Home-Connect's replyOfficial
08 Aug 2024, 19:46 Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
Home-Connect's reply08 Aug 2024, 19:46
Official
Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
MM
Motlatsi M's updateReviewer Update
09 Aug 2024, 09:48Another automated reply. WE HAVEN’T HAD WIFI SINCE LAST NIGHT AND NONE OF YOUR AGENTS HAS CALLED.
MM
Motlatsi M's update09 Aug 2024, 09:48
Reviewer Update
Another automated reply. WE HAVEN’T HAD WIFI SINCE LAST NIGHT AND NONE OF YOUR AGENTS HAS CALLED.
MM
Motlatsi M's updateReviewer Update
09 Aug 2024, 14:15APPROACHING DAY 2 AND WE STILL DON'T HAVE WIFI SINCE LAST NIGHT AND NONE OF YOUR AGENTS HAS CALLED. A GUY CALLED RICHARD AS I WAS TOLD WAS SUPPOSED TO CALL AS PER YOUR AGENT BUT HE DID NOT. I'VE LOGGED QUERIES AND STILL NO REPLY. EVEN THE WHATSAPP ASSIST IS NOT HELPING
IS THIS HOW YOU TREAT YOUR CUSTOMERS?
IS THIS HOW YOU TREAT YOUR CUSTOMERS?
MM
Motlatsi M's update09 Aug 2024, 14:15
Reviewer Update
APPROACHING DAY 2 AND WE STILL DON'T HAVE WIFI SINCE LAST NIGHT AND NONE OF YOUR AGENTS HAS CALLED. A GUY CALLED RICHARD AS I WAS TOLD WAS SUPPOSED TO CALL AS PER YOUR AGENT BUT HE DID NOT. I'VE LOGGED QUERIES AND STILL NO REPLY. EVEN THE WHATSAPP ASSIST IS NOT HELPING
IS THIS HOW YOU TREAT YOUR CUSTOMERS?
IS THIS HOW YOU TREAT YOUR CUSTOMERS?
Home-Connect's replyOfficial
12 Aug 2024, 07:56Dear Motlatsi, kindly note that our operating hours are Mon- Fri 8am - 8pm, Weekend and PH is 8am - 2pm. An agent will be in contact with you to assist in resolving the issue. Best regards, Home-Connect Team
Home-Connect's reply12 Aug 2024, 07:56
Official
Dear Motlatsi, kindly note that our operating hours are Mon- Fri 8am - 8pm, Weekend and PH is 8am - 2pm. An agent will be in contact with you to assist in resolving the issue. Best regards, Home-Connect Team