ER
Evan R

1 reviews | Active since Feb 2019

02 May 2023, 14:49

******* Service

Was pretty happy with them until they decided to upgrade my package without my consent (and chage me significantly more) despit my request not to change the package. I changed ti back to what it was and they assured me I would not be charged for the higher package rates. Of course I was chraged at the higher rate, I provided all the evidence that this is an error on their side, but cannot get any suppoort via email or Whatsapp. So disappointed with the complete incompetence and lack of willingness to sort this out.

0
Replies (2)
Home-Connect
Home-Connect's reply02 May 2023, 16:16
Official
Thank you for your feedback, Evan. An agent will be in contact shortly.
ER
Evan R's update19 May 2023, 10:06
Reviewer Update
I have given up, given the run around for a month, my query is still not resolved. They wear you down through inaction