NM
Nthabiseng M
1 reviews | Active since Oct 2015
11 Dec 2023, 15:59
************* service
I app**** on 20 November & was advised I’d be called by Fibre Suburb. It’s been 3 weeks & still have not been contacted for installation. I’ve put moving on hold because all I get is “I’m sorry I’ll escalate this matter” & nothing is done. If Fibre doesn’t call me back by end of business today or tomorrow I’d like to cancel my application, I’ve been delaying moving to my new place since the 1st of December because Fibre Suburb has not called me! This is truly unacceptable
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Home-Connect's replyOfficial
11 Dec 2023, 16:10Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
Home-Connect's reply11 Dec 2023, 16:10
Official
Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards