****!! They will take your money and not deliver.

Item: Home-Connect
Rating: 1
Author: Itu K

**** service. Been waiting for an installation over a month now. Every call center agent keep saying the same thing, We'll escalate and call you before the end of the day and they never call. Getting a refund it's even worse. If you value your peace of mind, stay away from home-connect cos they will definitely not connect you.

Helpful (0)

Replies (3)

Home-Connect's replyOfficial

01 Mar 2022, 09:06

Good day Itu,

We at Home Connect want to sincerely thank you for bringing this issue to our attention. We are always to improve our customer service, and your feedback is essential to that process. Please do not hesitate to contact us again in the future if this or another issue arises again.

Please expect a call from one of our agents shortly.

Home-Connect's reply01 Mar 2022, 09:06

Official

Good day Itu,

Please expect a call from one of our agents shortly.

Itu K's updateReviewer Update

08 Mar 2022, 07:02

You guys keep proving me right. Your customer service is pathetic. Even your escalation team is equally useless as your call center agents. I WANT MY MONEY or I'll writ to the consumer watch. I have all the time. Trust me

Itu K's update08 Mar 2022, 07:02

Reviewer Update

Home-Connect's replyOfficial

14 Mar 2022, 11:12

Good day Itu ,

We at home-connect do not strive ourselves on the kind of service you have received .
We sincerely apologies for any inconvenience caused .

Kind regards

Home-Connect's reply14 Mar 2022, 11:12

Official

Good day Itu ,

We at home-connect do not strive ourselves on the kind of service you have received .
We sincerely apologies for any inconvenience caused .

Kind regards