Satisfactory service from operations manager and support division

I received an increase notification on my wifi package from home-connect. I did not understand and I wrote to them requiring clarity. the first person I was dealing with provided information which made me to ask even more questions that apparently I received wrong information on. Luckily my matter was escalated to operations manager Chris and he responded to my email and gave me a call as well. He clearly explained everything to me and listened to my concerns and answered all my questions until I was satisfied with everything. Even the WiFi was down and I called support section and the guy that helped me today was so patient and took me through everything and my connection was back. I feel so bad I forgot his name, i was really stressing this morning not having connectivity for more than 12 hours with online meetings that i was going to have. I just want to say thanks Chris and the support guy who helped me this morning. I joined Home-Connect this year in February and they cemented that my decision was the right one actually the best to choose home connect. I even recruited one of my colleagues to join Home-Connect, I was bragging about the service and how fast their connection is and their communication s****s. I am glad it turned out to be like that even in difficult times