Rude, big cancellation FEES and disconnected for nothing

Worst service and rudeness on the planet. I have been cut off - heres how. I paid my premium before due date, then i had to pay a cancellation fee because i am moving. I paid on the due date for cancellation fee as i received email. It has not reflected over easter weekend so they turned off connection. The guys on live chat show no sympathy and say will take 24 working hours to sort this out. They were rude and cannot do anything about it. I work from home and have urgent work to do, they can see the payment, but cannot do anything to activate and communicate in a very rude tone. I suppose they dont care, gone are the days treating clients like kings. I had to pay a big cancellation fee after being a client for many years