RUDE and DO NOT CARE

Where do I begin, it's a daily fight with these guys internet is more off than on, we were forced to take a 50 by 50 mb line and we pay for it but we recieve a 30 by 20mb line, talked to an agent very rude dropped the call while I was talking telling me she'll get back to me it's been a week and nothing... Always saying they apologize but nothing comes of it I must fight them EVERYDAY to get what I pay for !!!