Rude Amy terrible service & quick to bill

I’ve had a horrible month with homeconnect after moving to a new place,firstly a person by the name of Amy gave me false information and when I mentioned it I was told that customer services will get back to me and they haven’t til today-spent over 2k in data to survive the month because her,now I’m further incurring call costs because no one is getting back to me after the fiber installation which was only up for 1 and ahalf day yet they’ve sent an invoice to bill me when I’ve been offline,there was a ticket issued but I’m the one that has to keep calling in ama I never get through to the agent that said I need to trust them as I had now been requesting for agents that are more efficient-been calling in for them to communicate with their accounts department as I will be billed yet no service was rendered-to make things worse I keep getting through to the rude impatient Amy that seems to be cutting calls or rudely placing me on hold under the pretence of transferring my call...I’m beyond livid and I’ve been patient and wasting money throughout April now I must further be billed for a service that I haven’t recieved .