******* service!!! never sign up with Home-Connect

I know a lot of useless companies but Home-Connect has the worst customer care.

I recently changed my banking details, called the customer care number and I was advise to use the customer portal yo make amendments, the system is greyed out and you can not make any changes , I notified the agent who was assisting me on the phone and she mentioned I can not change debit order 2days before hence its greyed out. I said fine, let me make an EFT payment which was all and well, Early June-I try changing my debit order details but the system is still grey out , I call again and the agent said she will call me back after consulting with supervisor and till date NO supervisor has contacted me.

I then decide to log a support ticket on my account, attached my new proof of banking, a screenshot of the grey out system but still no one has assisted me .Its almost a month now and the debit order today failed.

No matter how busy the call Centre is, there is no way a ticket can not be actioned for a whole month. I work for an ISP and I know exactly how this work. I am really disappointed and can not wait to end my contract with you guys.

I sooo wish there was another FNO in my complex so I don't have to deal with you as my ISP, you guys suck!!!!!!!!!