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RE
Reza E

1 reviews | Active since Oct 2020

30 Jun 2022, 10:31

******* INTERNET SERVICE PROVIDER - NOT RECOMMENDED!!!

URGENT CORRECTION REQUIRED

Good day, Home connect double debited my bank account. Payment due for July is R588, They debited for the amount of R1137? There were insufficient funds in this account for R1137, which has resulted in a bank charge of R115.00.

I've tried since this incident to contact them, without success. The call centre drops my call. I changed address, but it seems they have created a new account for me, and now threatening me with suspension if the wrong amount is not paid. No response on emails, and not contactable on telephone. This is atrocious service!!!

0
Replies (5)
Home-Connect
Home-Connect's reply30 Jun 2022, 10:34
Official
Dear Reza,

Thank you for reaching out to Home-Connect, one of our agents will be in touch with you.

Regards
Home-Connect
RE
Reza E's update30 Jun 2022, 15:06
Reviewer Update
Good day, I was contacted at 10h39, and promised to be called back with a solution. I am still waiting......
Home-Connect
Home-Connect's reply30 Jun 2022, 15:30
Official
Good day Reza, we apologize for the inconvenience. We believe you were contacted by the consultant. 
RE
Reza E's update30 Jun 2022, 15:34
Reviewer Update
Good day, yes I was called, but not with a solution. You are charging me the prorata twice, for moving adresses? Your policy is to cancel and start a new application? This is fundamentally wrong and deceiving to the public. At no point was I informed of an additional prorata charge to change adresses. I have requested this service be canceled if this uninformed prorata is expected from me. This is not transparent.
Home-Connect
Home-Connect's reply30 Jun 2022, 16:14
Official
Good Day Reza. Thank you for informing us. We will be investigating all communication sent to you and an agent will contact you shortly