Router problem

I regret chosing home connect as my service provider, the router was installed but it hasnt been working since. I called home -connect on Monday and was told to rebute it and it should work, did that and it was still not working. I called again on Tuesday and was told it should be working when I get home as it was only activated on Tuesday morning and if not I should call back because they work untill 8pm. I get home it is still not working and I call back only to find an answering machine saying I called out of office hours.

Wednesday I decided to call vumatel and there I am told to get a reference number from home connect then they will help me as they only take instructions from home connect.

Thursday I call home connect again with the hope of atleast getting that reference number but no, I am told they have logged a call for me and I will be contacted by the end of bussines, still waiting. I am so dissapointed with home connect.