Router Connection

I received a new router yesterday (09/05/2025). The Agent who was assisting me to set it up was initially very nice but after almost 2 hours of struggle she was irritated. I'm still not connected and there's no one at Home-Connect who is available to help. No one ever responds to the WhatsApp queries in a timely manner. Its 08h40 and their call centre is still closed, the answering machine indicates that the office is still closed but the website information indicates that business hours on Saturdays are between 08h00-14h00. I hope someone with patience at Home-Connect returns my call. I have been with them for 5 years but this is frustrating