Rough start, amazing end. They take ownership when you need them, that's what you want

To say it was plain sailing would be a lie. I app**** for my fibre at home on a weekend and it was approved the same weekend. Bonus points to them.

I was advised they could not install since my line will only be released by the current service provider the next Saturday but that I can request an early release.

I did so and my line was released that same day. When I called the next day to get my router and everything installed I was advised it will only happy on Monday, 6 days from that specific day. That meant I will have to run on mobile data for a week and ALL my work is done online.

This caused some issues and I was not happy with that at all because the company who said they could help me now could only do it a week later. I escalated my problems and Home-Connect stepped up and took ownership of it.

The next day at 11:00 my fibre was installed and running in my house, funny enough, between two meetings. Thank you Home Connect for not doing what most companies do, and sending me from one end to the other and back but getting someone as the central contact and helping me get my service on time.