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KM
Kabelo M

1 reviews | Active since Jun 2022

15 Jun 2022, 19:56

Ridiculously Slow Speeds, ZERO Assistance!

My internet speed has been between 1MBPS and 10MBPS for 2 days straight, and I'm on a 50MBPS line. When I try calling Home Connect, the phone rings for a few seconds and then the line gets cut. I've logged a ticket on their app, contacted them on Twitter and via WhatsApp with screenshots of speed tests but no one has bothered to assist me. This is not the first time something like this has happened. It's time to look for another ISP. This is nonsense!

0
Replies (3)
Home-Connect
Home-Connect's reply16 Jun 2022, 08:03
Official
Dear Kabelo,

Thank you for reaching out to Home-Connect, one of our agents will be in touch with you.

Regards
Home-Connect
KM
Kabelo M's update18 Jun 2022, 09:57
Reviewer Update
One of your agents did contact me. After running a number of speed tests directly from the ONT using Home-Connect's login details, my speeds remained low and it was recommended that my Fibre provider, Frogfoot, do an ONT swop. They did so and when running tests directly from the ONT without logging onto Home-Connect, speeds were fine. Once we connected the router, speeds dropped again. Connecting directly to the ONT using Home-Connect's login details didn't help. In short, Frogfoot replaced my ONT but my problem remains. I'm now wondering if I'm being throttled (which Home-Connect denied, by the way). Whatever the case may be, THIS IS UNACCEPTABLE!
Home-Connect
Home-Connect's reply18 Jun 2022, 10:08
Official
Dear Kabelo,

Thank you for reaching out to Home-Connect again, one of our agents will be in touch with you.

Regards
Home-Connect