AS
Amie S

1 reviews | Active since Oct 2020

18 Jun 2024, 12:02

Reviews of similar experiences should tell you to stay away

I've had to cancel my subscriptions just over 2.5 years. In those 2.5 years at least 2 years has been the following issues

1. Internet dropsnconneftivity 6-8 times a day. 2. After 20:00 everyday the speed drops significantly. I have a 50:50 and I would get 1.4:4.5 speeds for over an hour before it shoots up and stagnates at 14:15 speed.

The 'free to use router'. They will expect it back even after it is faulty and you made them aware. Now they want to invoice me for that router and they better NOT dare try and charge me their price but market related prices or I will report them for price gauging and ****ty services to the ombudsmen

0
Replies (1)
Home-Connect
Home-Connect's reply18 Jun 2024, 12:04
Official
 
Dear Amie, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.