Retract my 5 Starts - 09/04/2024 called Home-Connect,white box installed inside house porous and crumbling, received *** Assisted by Sinaso

Retract my 5 Starts - 09/04/2024 called Home-Connect,white box installed inside house porous and crumbling, received *** Assisted by Sinaso. Told that because line is still working Vumatel would replace box, no fee involved as the line still operational. Called again 30/04/2024 was told to send a photo on whatsapp of the box and it would be sorted out, fast forward to today, called Home-Connect to find out when will the problem be sorted, told that they will contact Vumatel (meaning it wasn't done prior) and there will be a fee. A fee for what? Inferior quality? The monthly amount I pay increased in December 2023, last week received an email that there is another increase next month. Home connect is getting ridiculous R1058.00 per month and they want to charge for a plastic box. Time to find a new Fibre provider