MM
Mercia M
1 reviews | Active since Sept 2017
03 Jun 2023, 08:56
Regretful commitment
I am having the worst experience with connection and today the rudest consultant today from home-connect (Morategi) she even had the nerve to say I am lying. I installed in March and requested move was only done on Saturday and have been without service for months now there is no connection going through WhatsApp and call but all fruitless, but I don't appreciate the customer service from the above-mentioned consultant.
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Replies (2)
Home-Connect's replyOfficial
03 Jun 2023, 08:57Thank you for your feedback, Mercia. An agent will be in contact to assist further.
Best regards,
Home-Connect's reply03 Jun 2023, 08:57
Official
Thank you for your feedback, Mercia. An agent will be in contact to assist further.
Best regards,
MM
Mercia M's updateReviewer Update
04 Jun 2023, 08:50Yesterday you sent Zoom they replaced the wire but even now still not working I bought 20 GIG in order to connect plus Wednesday was 7.5 gig and now I reach out to you again to be told a fault has been logged with Zoom Fibre and what about me and 3 months going on still no service ... When you talk of cancellation you are told I have to pay for the contract but I haven't been service or enjoyed the pacts of the Wi-fi . Kitso, Amanda and the list goes on have been in communication with but fruitless . Fault ticket is 122104 . I regret this Company and yesterday Quality Assurance was supposed to be contacted regarding my complaint as per telephonic discussion. This is consumer abuse of rights
MM
Mercia M's update04 Jun 2023, 08:50
Reviewer Update
Yesterday you sent Zoom they replaced the wire but even now still not working I bought 20 GIG in order to connect plus Wednesday was 7.5 gig and now I reach out to you again to be told a fault has been logged with Zoom Fibre and what about me and 3 months going on still no service ... When you talk of cancellation you are told I have to pay for the contract but I haven't been service or enjoyed the pacts of the Wi-fi . Kitso, Amanda and the list goes on have been in communication with but fruitless . Fault ticket is 122104 . I regret this Company and yesterday Quality Assurance was supposed to be contacted regarding my complaint as per telephonic discussion. This is consumer abuse of rights