TN
Thabo N

1 reviews | Active since Mar 2018

20 Oct 2021, 12:15

Refusal to lower Subscription Fee even when Contract has long expired

I have a problem with my ISP, Home-Connect. Our contract has since expired and I called them to request to be charged a lower rate as they now charge R688 instead of R711 subscription fee that they charge me on the month to month contract and they refused. All they say I have signed up for the R711 contract which they agree has long expired but they don't want to charge a lower fee that is advertized.

How on earth are they still referring to a contract that has since expired? They unfairly charging me more while sticking on the contract that has expired this is day-light ******* as I cannot understand why am I being charged more than their current subscription fee. All their agents that call are just calling to make me accept the over-priced expired contract based subscription fee. I am being ******** here. https://www.home-connect.co.za/fibre-to-the-home/frogfoot-fibre/#packages

0
Replies (3)
Home-Connect
Home-Connect's reply20 Oct 2021, 12:26
Official
Good day Thabo

We would like to apologies for the experience you have had with us .
One of our agents will be in contact with you shortly to assist.

Kind regards .
Home-connect. 
Home-Connect
Home-Connect's reply21 Oct 2021, 11:50
Official
Dear Thabo 
 
Thank you for your patience and reaching out to Home Connect. 
We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
 
Regards
Home Connect Team

TN
Thabo N's update21 Oct 2021, 13:52
Reviewer Update
Good day,

The query has been resolved. And my special thanks to the HomeConnect employee, Mikayla Reddy for quick solution as opposed to the run-around that the previous people gave me. We need more people like her, she knows her story!