SM
Sibongile M
1 reviews | Active since Aug 2018
08 Jan 2024, 15:49
REFUND
Good day,
I just got off the line with Home connect and confirmed that I need to contact Web Africa to process my refund. I ordered fibre connection and confirmed that my line was not active.
Your agent noted my address incorrectly eve after I gave her the correct address. The guys that were sent to install confirmed that the line at WINDWOOD MANOR IS NOT ACTIOVE BUT YOUR PRECIOUS AGENT NOTED GREENWOOD MANOR.
SHE COULD HAVE TOLD ME THAT THE LINE IS NOT ACTIVE AND PROCESS A REFUND SINCE I ALTREADY PAID FOR A SERVICE I AM NOT ENJOYING!!!!!!!!!
MY BANK DETAILS ARE ATTACHED. PLEASE PROCESS MY REFUND.
Helpful (0)
Replies (3)0
Replies (3)
Home-Connect's replyOfficial
08 Jan 2024, 15:52Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
Home-Connect's reply08 Jan 2024, 15:52
Official
Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
SM
Sibongile M's updateReviewer Update
08 Jan 2024, 16:27Good day,
I missed your call. I spoke to webafrica and they cannot assist. Vumatel was also contacted and they were not willing to assist and advised I need to contact Home-Connect
I missed your call. I spoke to webafrica and they cannot assist. Vumatel was also contacted and they were not willing to assist and advised I need to contact Home-Connect
SM
Sibongile M's update08 Jan 2024, 16:27
Reviewer Update
Good day,
I missed your call. I spoke to webafrica and they cannot assist. Vumatel was also contacted and they were not willing to assist and advised I need to contact Home-Connect
I missed your call. I spoke to webafrica and they cannot assist. Vumatel was also contacted and they were not willing to assist and advised I need to contact Home-Connect
SM
Sibongile M's updateReviewer Update
09 Jan 2024, 09:39Please see below reasponse from Vuma
Sibongile M13 reviews | Active since Aug 2018
Reply (1)
Vumatel’s reply09 Jan 2024 at 09:35Good morning Sibongile
We trust that you are well
Kindly contact your ISP regarding a refund.
Kind Regards
The Vuma Team
Sibongile M13 reviews | Active since Aug 2018
Reply (1)
Vumatel’s reply09 Jan 2024 at 09:35Good morning Sibongile
We trust that you are well
Kindly contact your ISP regarding a refund.
Kind Regards
The Vuma Team
SM
Sibongile M's update09 Jan 2024, 09:39
Reviewer Update
Please see below reasponse from Vuma
Sibongile M13 reviews | Active since Aug 2018
Reply (1)
Vumatel’s reply09 Jan 2024 at 09:35Good morning Sibongile
We trust that you are well
Kindly contact your ISP regarding a refund.
Kind Regards
The Vuma Team
Sibongile M13 reviews | Active since Aug 2018
Reply (1)
Vumatel’s reply09 Jan 2024 at 09:35Good morning Sibongile
We trust that you are well
Kindly contact your ISP regarding a refund.
Kind Regards
The Vuma Team