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Dear Saadjie, Thank you for reaching out to us regarding your recent experience with our technician, Ntokozo. We are pleased to hear that Ntokozo provided you with professional, friendly, and patient service while assisting you in connecting your new router. At Home-Connect, we strive to ensure that our customers receive the highest level of service, and we are delighted to hear that Ntokozo met your expectations. If you have any further questions or require assistance, please do not hesitate to contact us. Warm regards, Home-Connect Customer Service.