*** Agent Name: Dino We recently experienced an internet outage yesterday at 04h00, when I spoke to Dino yesterday he informed me of the situation and the turnaround time

*** Agent Name: Dino We recently experienced an internet outage yesterday at 04h00, when I spoke to Dino yesterday he informed me of the situation and the turnaround time. I called back this morning, to which my call was disconnected and he called me back. He walked me through the whole process step by step and was incredibly patient and helpful. He went beyond to assist me and I appreciate it. It was a pleasure dealing with him and thank you for his great service