Recurring issues and lack of customer service

Been with them for over a year, everything was fine until recently, started having a recurring issue. First month it happened I was without service for 4 days and no one seemed to know what was going on. Month 2 was another day without service.

What’s made me cancel my contract is the following:

1. Customer service agents not being informed, have very little understanding for product, tech issues and customer view point 2. Running a business from home,I need to remain available and professional (unlike them) 3. High monthly rate (compared with other service providers) for the lack of interest shown to me as a customer invested in them and referring business.

Each time I encountered a issue, and had to communicate through their emails or WhatsApp I didn’t receive help immediately. Emails took days to get a response WhatsApp persons was quick to provide me with the cancellation info when I expressed my frustrations on having to spend additional funds to purchase data because they weren’t providing me with the correct info and on my end business had to carry on.