Really poor service

I am deeply disappointed and disgusted by the service provided by this company, the people that they have to assist with issues are very ***********, unprofessional and rude, it's quite evident that they have no clue that they are doing. When I asked to speak to the manager it has been two days before I could even get a hold of him, like usual empty promises where made and the issues is still not resolved. It's been just more that a week now that I have been experiencing problems with my fiber and the sad part that this is not the first time this has happened. I really hope that new customers out there would really do research first before contacting with home connect, as all they are good for is cashing in on the monthly debt order and when a problem arises they do not deliver. Thanks