REALLY DISSAPPOINTED

i had fibre installed through Vuma and Home Connect. I ordered and paid for Fibre last Thursday, the Vuma guys came out on Saturday and did installation and connected the router. They then checked if everything was fine and confirmed all is in order with my line, however it said connected, no internet available. I have been speaking to Home Connect since then and they say that everything is fine on their side and they are waiting for info from Vuma's side for my connection to be complete and I can start using my line. A lady from Home Connect that i spoke to advised that the lead time is between 24-72hrs, when i rep**** and told her that the 72hr period is today from the time of installation, she said its 72 working hours and this excludes weekends, so i should expect my connection to be active after 9 working days, this equates to 2 calender weeks.