W
Willem
1 reviews | Active since Aug 2024
01 Aug 2024, 19:12
Read my post above, ...
Read my post above, I wish I could give 0 stars
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Replies (2)
Home-Connect's replyOfficial
01 Aug 2024, 19:35Dear valued customer, thank for the feedback. Kindly note that an agent will be in contact to assist.
Home-Connect's reply01 Aug 2024, 19:35
Official
Dear valued customer, thank for the feedback. Kindly note that an agent will be in contact to assist.
W
Willem's updateReviewer Update
01 Aug 2024, 22:01I see my post is nowhere... So here it is....
We've been customers of Home Connect since 2016, with no issues and awesome support.
However, I am sad to say that the service is no longer what it used to be.
We arranged to get a new connection and a new location for 29 July 2024, and then also to cancel the current connection at the end of August 2024 as we weren't sure about the moving date but wanted to ensure that we are connected at both places for August at least and after than only at the new place.
This communication has been ongoing for weeks via email and phone calls and their app....
The line was only made available on 31 July 2024 (which I understand was not their fault), and a router promised on 1 August....
Now we are without a router at the new place, and it seems that they want their router back at the old place...
This means , as far as I understand that we are without the internet at both places...
Also on the calls things were said that didn't materialise....
So it cost me more money to use mobile data on 1 August because their service in my opinion is USELESS...
We've been customers of Home Connect since 2016, with no issues and awesome support.
However, I am sad to say that the service is no longer what it used to be.
We arranged to get a new connection and a new location for 29 July 2024, and then also to cancel the current connection at the end of August 2024 as we weren't sure about the moving date but wanted to ensure that we are connected at both places for August at least and after than only at the new place.
This communication has been ongoing for weeks via email and phone calls and their app....
The line was only made available on 31 July 2024 (which I understand was not their fault), and a router promised on 1 August....
Now we are without a router at the new place, and it seems that they want their router back at the old place...
This means , as far as I understand that we are without the internet at both places...
Also on the calls things were said that didn't materialise....
So it cost me more money to use mobile data on 1 August because their service in my opinion is USELESS...
W
Willem's update01 Aug 2024, 22:01
Reviewer Update
I see my post is nowhere... So here it is....
We've been customers of Home Connect since 2016, with no issues and awesome support.
However, I am sad to say that the service is no longer what it used to be.
We arranged to get a new connection and a new location for 29 July 2024, and then also to cancel the current connection at the end of August 2024 as we weren't sure about the moving date but wanted to ensure that we are connected at both places for August at least and after than only at the new place.
This communication has been ongoing for weeks via email and phone calls and their app....
The line was only made available on 31 July 2024 (which I understand was not their fault), and a router promised on 1 August....
Now we are without a router at the new place, and it seems that they want their router back at the old place...
This means , as far as I understand that we are without the internet at both places...
Also on the calls things were said that didn't materialise....
So it cost me more money to use mobile data on 1 August because their service in my opinion is USELESS...
We've been customers of Home Connect since 2016, with no issues and awesome support.
However, I am sad to say that the service is no longer what it used to be.
We arranged to get a new connection and a new location for 29 July 2024, and then also to cancel the current connection at the end of August 2024 as we weren't sure about the moving date but wanted to ensure that we are connected at both places for August at least and after than only at the new place.
This communication has been ongoing for weeks via email and phone calls and their app....
The line was only made available on 31 July 2024 (which I understand was not their fault), and a router promised on 1 August....
Now we are without a router at the new place, and it seems that they want their router back at the old place...
This means , as far as I understand that we are without the internet at both places...
Also on the calls things were said that didn't materialise....
So it cost me more money to use mobile data on 1 August because their service in my opinion is USELESS...