Rea, Very profession...

Dear Bongani,Thank you for reaching out to us regarding the issue you experienced with your Home-Connect service. I understand the frustration you must have felt, and I apologize for any inconvenience caused.I'm glad to hear that Rea, our customer service representative, was able to assist you professionally and provide you with a clear explanation of why the problem could not be fixed. Our aim is to ensure that all our customers receive the necessary support and guidance, even if a solution cannot be immediately achieved.Please let me know if there is anything else I can assist you with or if you have any further questions. We are committed to addressing your concerns and providing you with the best possible experience.Thank you for your understanding.Best regards,CleopatraHome-Connect Customer Service Advisor