VS
Vera S

1 reviews | Active since Apr 2014

28 Jul 2023, 16:28

Rea just provided me with the most abhorrent service

Rea just provided me with the most abhorrent service. I don't know where to start, from her persistently calling my name in a childlike voice to her insistence that she is following procedures despite my insistence that my reconnection should have occurred 30 minutes after 12:25. I kept asking her to connect me with a supervisor while we spoke back and forth. She said that her supervisor would tell me what she had said, which was quite unsettling. I'm glad I pressed her to let me through since I was persistent enough. She put me on hold for a time before telling me that my services have been restored. Over the last two months, your agents have provided the best service to me. I'd like to imagine that Rea is inexperienced, too lazy to look outside the box, or simply unconcerned. It would be an understatement to say that I was disappointed in the service I received. I requested that she provide me the URL or what's app number to your Hello Peter. I am still waiting.

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Replies (1)
Home-Connect
Home-Connect's reply28 Jul 2023, 16:36
Official
Thank you for your feedback,  Vera. An escalation agent will be in contact with you shortly.