Re-connection takes a week for an existing client? Shocking!

I have just moved houses and called in the morning at 7:30am. I was told someone would call me back. At 17:55 I call back and get told that it does not matter that someone did not call me back. I am also told that I have to apply like new customers, and that it will take a week for me to get connectivity at my new place. This after the debit order went off my account. The connectivity I had has been flawless so far but this process is nonsense by any standard. I ask them if they think this process is convenient for their customers and they very confidently said yes. I was really shocked. There must be something wrong with me. If anyone knows any ISP's for people like me please pop me an email