Rather move to MWEB

I was previously a Home-connect customer and left them because of poor customer service. I then thought let me give them another try and move my fibre service back to them seeing that there was no installation required just a switch from 1 ISP to the next. I'm appalled to learn that their service is still just as bad to a point that I regret my decision to move back to them. When I initially left them I moved to Mweb and it was a breeze, now I am struggling yet again to get activation. When I follow up I am told that to move the service they have a 24 to 72 hour SLA, mind you, they say these are calculated according to working hours and not in accordance to the actual working days. Their service is so bad that I do not recommend them to anyone at all.