Ran into a discussion with sales lady over cancellation fees but resolved the next day with the most amazing lady - Aya who had such knowledge and wonderful disposition

Dear Judith Primrose, Thank you for reaching out to us and sharing your feedback about your recent experience with our sales team. We appreciate your kind words about Aya and her exceptional customer service skills. At Home-Connect, we strive to provide the best possible service to all our customers, and we are delighted to hear that Aya was able to assist you and resolve any concerns you had regarding cancellation fees. We value knowledgeable and friendly staff members like Aya, who go above and beyond to ensure our customers are satisfied. We have taken note of your suggestion to have Aya handle all new applications. Rest assured, we will share your feedback with our management team for further review and consideration. We are always looking for ways to enhance our customer experience, and feedback from customers like you is vital in helping us achieve that. Once again, thank you for bringing this to our attention, and we appreciate your kind words about Aya. If you have any further questions or need assistance with anything else, please feel free to reach out to us.