Quick to take your money....

I've been with Home-connect for a few years. When it came to cancelling the service, what a horrible experience. I followed due process and on the 1st of May I gave notice in writing. I was informed a few days later that I need to process this via the app. Because I had missed the calendar month notice, I was held liable for the June fee (despite having moved out in May and asked for the device to be collected). Let's also not mention that I had zero fiber for 2 weeks prior. I've just received an invoice for July - the cancellation on the app was still pending as I will now have to serve another notice period till end of July. An agent did phone me and was trying to show up in terms of what information he had and what he could not see. I would not recommend them to anyone.