QUERY PENDING OVER 6 MONTHS & NOBODY IS INTERESTED TO ASSIST . HORRIBLE SERVICE

HORRIBLE SERVICE . QUERY PENDING FOR OVER 6 MONTHS WITH NO RESOLVE !!! EVERY TIME I CONTACT HOME CONNECT , THEY SAY THAT THEY WILL CREATE A TICKET AND GET BACK TO ME BUT NOTHING EVER HAPPENS . NO ASSISTANCE , NO URGENCY . MY WIFI KEEPS DYING AND KICKS ALL DEVICES OUT ( THIS HAPPENS OVER 400 TIMES THROUGHOUT THE DAY AND NIGHT ) AND THEN COMES BACK ON AFTER 5 MINUTES BUT GOES OFF THE VERY NEXT SECOND . ITS IMPOSSIBLE TO STREAM OR DO ZOOM CALLS AS THERE IS CONSISTENT DROPS ( NOT DROP IN SPEED BUT OVERALL THE WIFI DYING AND KICKING ALL DEVISES OUT AND DOES NOT PICK UP TO RECONNECT FOR OVER 5 MINUTES ) . I HAVE BEEN CONTACTING THEIR OFFICES ON MULTIPLE OCCASIONS HOWEVER , NOBODY SEEMS INTERESTED TO ASSIST . I HAVE MENTIONED THAT THEY SHOULD STOP CREATING TICKETS NOW BECAUSE ITS JUST A WASTE OF COMPANY RESOURCE AND A WASTE OF SALARY - AS A PAYING CUSTOMER , YOU PEOPLE GET PAID FOR NOTHING . FOR OVER 6 MONTHS THERE HAS BEEN NO ASSISTANCE AND NO TECHNICIAN TO EVEN VISIT MY SITE TO INVESTIGATE . WHAT KIND OF SERVICE DELIVERY IS THIS AND WHAT AM I PAYING FOR IF I CANNOT USE THE WIFI AND EVEN GET THE ASSISTANCE REQUIRED .