Professional, swift and efficient service so far ...

One of their agents contacted me telephonically just before the end of last month, and asked that I get confirmation from the ISP with whom we had our notice month, that the line would, indeed, be released by the end of the month. I did that, and all went smoothly.

Being a public holiday on the 1st of this month, a Home-Connect agent phoned me on the 2nd, and confirmed that the switch-over / transfer was being done. The next morning I received notification that the new (pre-configured) router had been dispatched, and about 26 hours later, it was delivered to my door (at no additional cost to me!). It was really quick to connect up and be online again. Right from our first contact the Home-Connect team was professional and their service swift and efficient. So we're off to a good start, and hopefully a long relationship!

One thing that I'd like to see, is that written communication include the name of the actual agent communicating, not only the wide, impersonal "Home Connect Team".