DM
Dino M
1 reviews | Active since Oct 2010
01 Nov 2023, 14:43
Princess Nyauza has no product knowledge!
I was able to log in to the voip section as well as the fibre portal of home connect via two separate logins. Now I am unable to, and when contacted support, a person by the name Princess Nyauza informs me that THERE IS NO other login and there is ONLY ONE login, being the fibre. Bear in mind that I have forwarded her the email thread when the login was set up in Jan 2023 by her colleague Lucien Chetty, but i dont know if she is blind, cannot read the email thread. I have since emailed her informing that I will go to hellopeter, and she ignored. I will now be cancelling the voip service due to Princess's incompetence.
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Replies (2)
Home-Connect's replyOfficial
01 Nov 2023, 14:50Dear Dinesh, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
Home-Connect's reply01 Nov 2023, 14:50
Official
Dear Dinesh, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
DM
Dino M's updateReviewer Update
01 Nov 2023, 14:54Thank you but you are a minute too late - i have just sent an email cancellation to you accounts email address, you can thank Princess Nyauza for that.
DM
Dino M's update01 Nov 2023, 14:54
Reviewer Update
Thank you but you are a minute too late - i have just sent an email cancellation to you accounts email address, you can thank Princess Nyauza for that.