Poorest Customer Service

Im so dissapointed in this company,the first time i got threatening messages when they were *********** to find my payment i did via the portal,no apologies even..i then called 2 weeks ago advising i will be moving house,we had no fixed address at the time and the stress levels were on a hundred..i don't know if some people understand whats thats like.I called yesterday to ask about changing home address as i had just paid my deposit for a new place..the lady who "helped" Ntokozo was not emathetic and when i asked to speak to a Supervisor she put me on hold for a long while and returned mumbling that the supervisor "kavier" was on a call..i feel like nobody felt the need to go the extra mile to help me..i mean this was unforseen..i need someone to call me from management please..i do not want to speak to Kavier..i need help..customer service help!!!!!