Poor Unprofessional Service

Please contact me between 13h35 to 14h20. My reference CH0507.

As requested, I received a call from a very well mannered lady named Brittney. she explained to me what the automated messages did not as well as the guys or WatsApp failed to do. She explained what I can do for now and what I can do once my card has been restored.
This is what customer service is and I give Brittney a 5 STAR rating for her service. Thanks you Brittney and keep up the excellent work.

The service rendered to me the amazing Home Connect ISP was the best 5 star service I got compared to the pathetic service I got from We Africa and the installers Brite Link whose poor slap dash installation being the reason why I only had network on the first day after my initial complaint here, and since then "NO INTERNET ACCESS."
This amazing company with the most helpful professional staff is a loss to me as I unfortunately cancel my services with them due to the actual service provider VUMATEL ignoring my query about the initial installation whom they hired Brite Link to undertake last year in February 2022. I had endless connection issues and they came in various times to and due to this cancelled with Web Africa who distanced themselves from the entire scenario. Vumatel did not then and even now never attempted to enquire about my complaint. I have been asked to pay re-installation fees for the bad installation conducted by Britelink. I find it hard to comprehend, that even after sending pictures of the actual fibre cable leading to my unit where I reside, that is totally exposed to all the element, be it weather or 3rd party vandalism as it had no PVC tubing to protect it. Also, the installer cable tired the fibre cable to the gutter pipe leading it to my unit on the first floor and I am supposed to have accepted it with all the foot traffic in the area. I will NOT recommend the unprofessional service and non existant customer service from a major role player like VUMATEL. I know that my experience means nothing to the majority, but unless you go through my experience that I have had for under the year, you would understand. I am at a loss as I have paid for Netflix and Prime Video and it is all for nothing due to VUMATEL. Extremely disappointed consumer especially in theses trying times with companies just out to make money and not deliver on quality and service. Home Connect, THANK You for everythin

This review is an actual case of counting ones chickens before the eggs hatch. I complimented Home Connect on their service and this goes to the agents that assisted me and not their up line. Regarding the service, I received emails from VUMA, Home Connect and Brite Link, informing me that due to me not wanting to pay for the re-installation, I cannot be connected and will not be able to have my services restored until I do so. I have responded in requesting for a refund of the monies that I paid and was told a short while ago that I do not qualify for a refund because I have been activated on a 28 day voucher. I cam further of the impression that the whole monopoly of VUMA and their sub contractors are actually out to make as much money from unsuspecting people out there like myself. I will definitely be consulting with my attorney regarding the entire service that I received from Web Africa, Vuma, Brite Link and Home Connect's refusal to refund me for services not provided. I did not ask Home connect to use the existing line as I had endless issues with that line. Upon completing the online application, I requested a new connection. Had I known, I would never have paid for another pathetic service provider who could only manage 1 day of service to me and I kept complaining the same complain since then without any joy. None of these companies have accepted accountability and I the client am being blaimed. Things are really changing in South Africa when the client is held responsible for poor workmanship and installation and to top it off, refused a refund because he does not deserve one.

I spoke to more than 8 agents via WatsApp and over the phone and never got any joy. I have a consultation with my legal representative tomorrow and will communicate via them. I could not be assisted since LOS and even when I called today all at my cost, so why are you contacting me when I you CANNOT HELP ME with even a REFUND.

I have consulted my legal advisor and they will be contacted all the parties concerned regarding the inconvenience and excuses as well as they will be requesting the actual installation setup to determine whether the initial installation to my property was done as should have been as required. I have emailed them the same pictures and also pictures of other installations i my area. I was contacted on 05 January in the evening and the agent informed me that they are waiting for VUMA to refund me. I paid the money to Home Connect. I have heard so many excuses and stories of tickets logged but nothing was resolved and now I have to wait for my money and for less than 48 complete hours of connection/usage to be deducted from the R458 paid. for all future subscribers with VUMA, please ensure that when brite link comes to do the installation to your premises, please ensure that it is protected by the pvc tubing against the elements out there or elase it becomes your fault that the installation affects your connection. My legal representative will be in contact with all role player and will also be questioning the actual installation regulated specifications for any fibre installation. I have forwarded pictures and emails sent to said parties.

Hello Home Connect... Where is my money?

Home connect has ignored my request for a refund as well as they are blocking me from subscribing to another ISP. they sent me a link asking me to cancel the subscription via a link that does not work. They are really just as bad in the customer service as they are in their network and communication service. I have reported them to ICASA and have also referred the matter for all parties concerned to my legal representative.
IMAGINE PAYING FOR A MONTH OF SERVICE AND DUE TO POOR INSTALLATION FROM THE ONSET WHICH HOME CONNECT ASSUMED WAS PERFECT AND CONNECT TO PROVIDE SERVICE ONLY FOR ONE COMPLETE 24 HOUR AND THEN STOPPED AND NOW STILL KEEPING MY MONEY. It's a shame that with everything going on around us, we still get ********** by pathetic service providers like VUMATEL, WEB AFRICA, BRITE LINK AND HOME CONNECT. WHAT GOES AROUND WILL COME AROUND - THE LAW OF KARMA...