LS
Lorinda S
1 reviews | Active since Oct 2018
25 Nov 2023, 09:43
POOR Support
After phone calls and logged tickets to request speaking to afrikaans person the answer was you will may not receive call back. Great! If the company have attitude of struggling to ask for assistance in afrikaans there should be a big concern!
Then a lady went through the process reset the router all is deleted she would call back. Nothing happened. EVERYTHING IS DELETED AND NOTHING IS WORKING!!!!!
The routers is not setup the line is still not working.
Every time you call they want to go through the whole process. CAN A EXPERIENCED MANAGER CALL TO SORT IT OUT? WE ARE PAYING FOR THE SERVICES. IF IT IS A ISSUE EMAIL A LETTER TO TELL ME YOU CAN NOT HELP.... TO GET A NEW PROVIDER .
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Home-Connect's replyOfficial
25 Nov 2023, 10:26Dear Lorinda,I apologize for the frustration you have experienced with our customer service. I understand that you have been requesting assistance in Afrikaans and have not received a call back. I apologize for any inconvenience caused.Regarding your router and line issues, I apologize for the inconvenience caused by the deletion of your settings and the lack of response from our representative. I understand that this has resulted in your services not working properly.I assure you that I will escalate your case to an experienced technical agents who will be able to address your concerns and resolve the issue promptly. They will reach out to you as soon as possible to discuss the situation and find a solution.Once again, I apologize for the inconvenience and frustration you have experienced. We appreciate your patience and understanding while we work to resolve this matter for you.If you have any further questions or concerns, please feel free to reach out to me directly.Thank you for bringing this matter to our attention.Best regards,Customer Service
Home-Connect's reply25 Nov 2023, 10:26
Official
Dear Lorinda,I apologize for the frustration you have experienced with our customer service. I understand that you have been requesting assistance in Afrikaans and have not received a call back. I apologize for any inconvenience caused.Regarding your router and line issues, I apologize for the inconvenience caused by the deletion of your settings and the lack of response from our representative. I understand that this has resulted in your services not working properly.I assure you that I will escalate your case to an experienced technical agents who will be able to address your concerns and resolve the issue promptly. They will reach out to you as soon as possible to discuss the situation and find a solution.Once again, I apologize for the inconvenience and frustration you have experienced. We appreciate your patience and understanding while we work to resolve this matter for you.If you have any further questions or concerns, please feel free to reach out to me directly.Thank you for bringing this matter to our attention.Best regards,Customer Service