1 reviews | Active since Nov 2021
POOR speeds, POOR service
Poor service to say the least! Between January 2022 and May 2022 I've logged 4 tickets in total and not ONCE was I contacted to give me an update with regards to my ticket - no e-mail, no sms, no call back, NOTHING!
My most recent ticket was logged on 20 May 2022 and after no response from I called them on 23 May, only to be told that my ticket was resolved on 19 May - probably an old ticket. My point here is, they never called me to give me an update - they waited for me to call them.
In order to get my 20 May 2022 ticket to get escalated, I need to do a speed test and send a screenshot of my speeds! Pathetic - what more do they want to know other than my speeds fluctuate?
All I can say is POOR POOR service!
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
We believe you were contacted by one of our agents and they are actively working on resolving your query.
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
We believe you were contacted by one of our agents and they are actively working on resolving your query.