Poor service unprofessional staff

This is the worst service ever received from a service provider. I've been struggling with them since 1st January 2026. The worst is that my money was deducted for the month of January but yet to date am still without wifi. Everyday I am told that they will get back at me but then I have to call back. Today is 7 January and I'm disappointed to my core because I was promised a call back within an hour I then called back after more than 2hours to find out the person left for home. I so wish that this review can reach Shane Gibbs the Managing Director and that I can tell him everything I went through as well as my financial losses due to the fact that I had to buy additional data from another service provider. I just want ma money back from Home connect and go to another service provider please HELP ME!!!!!