Poor service. Router not working.

The service I'm getting from home connect is unbelievable and unbearable. Since from Friday I don't have internet they send me from pillar to post. Everyday you do same and lousy exercise of switching on and off start again with another consultant until you exhaust your minutes and start again without any solution. The router has been showing red light since Friday. September I used their router for 15 days and when it comes to month end they don't hesitate to deduct the full amount.