Poor service received and lack of communication

I have been a loyal client to Home Connect for several years. I received an sms yesterday that my acc ihas an outstanding balance of R134, and if I do not pay it, it will be suspended. Tried contacting them the same day without any success, they also did not respond to my email. Next day services was suspended. I called and the 1st agent could not tell me what the R134 was for. Called again later and spoke to a gentleman and after a lot of time and frustration I was told that my account was in arreas for 7 months by R19 due to an increase in Dec. I mean really, 7 months, and no one bothered to notify me before by sms or a simple email or call? but 7 months later I was send 1 sms and my serviced was suspended the next day. The 1st Agent send me an email of my new price increase which increased from R863 to R963 from 1 June 2024, but she thougth the amount was related to that, which was not. Then the 2nd agent told me that my new price increase is not R963 but R1058 and he wiĺl send me an email as well as he has that amount on record. If I received an increase letter in writing stating its R963, why would it now pay R1059?!?!? This makes no sense. I wasted hours on the phone today about R134 due to the lack of communication from HomeConnect's side and now they want me to pay R1058 instead of R963 that was send in writing. 1st send in April according to them in and now today. I refuse to now accept the R1058 increase and insist on paying R963 as originally communicated to me. Also, after suspending my service they struggled to switch it on and the support team had to assit. If you do not adjust my new premium, I will lodge a complaint with the Ombudsman. Also, the lack of communication is not acceptable as no one responded to my email in the first instance nor was my calls answered yesterday. Please resolve this matter. Service providers also need to realise that the market is full of other opportunities with Internet services.